About the role
When a claim, a post or a channel is disputed — flagged as disinformation, requested for takedown, or appealed — you arbitrate. Svitlo gives you the full history of the content: every version, every edit, who repeated it and who changed it, with hash-chained evidence. You weigh it against platform policy and EU law (the Digital Services Act above all) and write a decision that holds up to review.
Working with AI — your co-executors
For every disputed post, Svitlo hands you the complete version history and spread graph, and a Knowledge agent cites the exact policy and DSA article that apply. Builder agents draft the reasoned decision; you weigh it, change it, and sign it. The decision is always a person's.
You are not using AI tools; you are working in a team where AI agents are co-executors. Every role at Snaga has its own pod of agents on the Snaga AI platform: a Planning agent that turns a brief into a plan, Builder agents that do the first pass of the work, a QA agent that checks it, and a Knowledge agent that answers with citations from our documents. Agents plan and execute; the person sets the goal, reviews the result, signs every action that leaves the sandbox, and teaches the agents where they were wrong. Every step is in an immutable audit log, so you always see what the agents did and why.
Our tools, exclusively
All work and all training happen on Snaga's own instruments: the Quark browser, the Snaga AI orchestration platform and the Svitlo agent. Quark delegates work by conversation — to the Snaga Code agent for development and to Svitlo for information research — keeps every account in its own isolated profile, and asks for your explicit approval before anything touches passwords, e-mail, payments or deletions. On the platform your work runs as agent teams (Planning, Builder, QA, Knowledge) in a Plan→Build→QA→Deliver→Learn loop; every action that leaves the sandbox waits for a human signature, every step is in an immutable audit log, and knowledge agents answer with citations. You will be trained on these tools in your first weeks and you will help make them better.
How we work
Remote-first, async by default, with a weekly review. Tooling is ours; equipment is on us.
What you will do
- Handle moderation appeals and takedown requests against documented policy
- Reconstruct the history of disputed content with Svitlo
- Write reasoned, reviewable decisions and keep the case audit complete
- Escalate legal questions to Legal with the evidence already assembled
- Report patterns in disputes back to Product and OSINT
- Work with AI agents every day as co-executors: brief them, review their output, sign what matters, and teach them where they were wrong
What we expect
- 2+ years in trust and safety, content moderation, compliance or legal operations
- Working knowledge of the EU Digital Services Act and platform policies
- Precise written reasoning under time pressure
- Readiness to work and train exclusively on Snaga's tools: Quark, the Snaga AI platform and the Svitlo agent
- Comfort working alongside AI agents as co-executors: delegating, reviewing their output critically, and taking responsibility for the signed result
- English B2 or higher; Ukrainian or Russian reading
Nice to have
- Legal background
- Experience at a platform's T&S team or a fact-checking organisation
What you get
- Remote, flexible hours
- Equipment and tooling budget
- Paid training and certifications
Skills
- Trust and safety
- DSA
- Case management
- Svitlo
- Snaga AI
- Analytical writing